Our Standard Terms and conditions

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1. Class Bookings and Cancellations

• For block bookings, a minimum of 30 days’ notice is required for cancellation. Notice must be given in writing via email to info@soccershooters.com.

• All cancellations will incur a £6 administration fee.

• If you are paying via GoCardless/Direct Debit, please ensure you adhere to this notice period when cancelling.

• It is the customer’s responsibility to ensure all future payments are stopped once a child has stopped attending classes. While we will make every effort to cancel payments on our end, we cannot offer refunds for sessions paid for beyond your intended attendance.

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2. Childcare Vouchers

• If paying via Childcare Vouchers, payment must cover the full term.

• No refunds will be issued for cancellations made during the term.

• If you do not intend to renew for the following term, 30 days’ notice is still required.

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3. Venue Changes

• Our classes are held in school sports halls which may occasionally be unavailable due to exams or other school requirements.

• In such cases, we will arrange a nearby alternative venue. Refunds or credits will not be provided if you are unable to attend at the new location.

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4. Missed Sessions

• We are unable to offer refunds or credits for non-attendance at booked sessions, for any reason.

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5. Weather-Related Cancellations

• In the event of class cancellations due to poor weather, refunds will not be issued.

• Instead, we will offer a credit towards a future Holiday Club, which must be used within 2 months of the cancelled session.

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6. Holiday Club Bookings

• Cancellations must be made at least 7 days before the Holiday Club start date to receive a full refund.

• No refunds will be given for cancellations due to illness or injury, even if notice is provided within 7 days.

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7. Holiday Club – Weather and Force Majeure Policy

• If a Holiday Club is cancelled due to weather conditions or circumstances beyond our control, we will provide a credit for future Holiday Clubs.

• Refunds will not be issued.

• Any discount codes provided in lieu of missed sessions must be used within 2 months of issue.

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8. Pandemic and Public Health-Related Cancellations

• If a Holiday Club is cancelled, curtailed, or reduced due to a pandemic, epidemic, or public health emergency, we will offer a credit for future Soccer Shooters Holiday Clubs.

• This does not apply to evening or weekend classes.

• If your child is unable to attend due to self-isolation, no refunds or credits will be issued.

• Any discount code provided due to missed sessions caused by a government-imposed lockdown must be used within 3 months of issue.

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9. After school clubs and wrap-around pick up. 

Parents or designated guardians must collect children within 5 minutes of the session’s end time, unless prior agreement has been made for a later pick-up.

• Late collection will incur a charge of £5 for every 15 minutes (or part thereof) after the session ends.

• If a child remains uncollected 45 minutes after the end of the session, Soccer Shooters staff will contact the local authority to report that a child has been left unattended.

• Repeated late collections or failure to pay late fees may result in Soccer Shooters refusing future bookings.

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