Our Standard Terms and Conditions

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1. Class Bookings and Cancellations

• For block bookings, a minimum of 30 days’ notice is required for cancellation. Notice must be given in writing via email to info@soccershooters.com.

• All cancellations will incur a £6 administration fee.

• If you are paying via Stripe/Direct Debit, please ensure you adhere to this notice period when cancelling.

• It is the customer’s responsibility to ensure all future payments are stopped once a child has stopped attending classes. While we will make every effort to cancel payments on our end, we cannot offer refunds for sessions paid for beyond your intended attendance.

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2. Childcare Vouchers (CCV) and Government Tax Free Payments (GTF) 

• Payments for CCV and GTF for Holiday Clubs are paid in the usual way through our bespoke booking systems and are integrated with Poncho Pay. For details on Poncho Pay, visit their site: https://www.ponchopay.com/

• Payments must be made via GTF or CCV within 14 days. We reserve the right to automatically charge your registered credit card if this period is expired; however, we will endeavor to avoid this.

• For After School Clubs we also accept payment through Childcare Vouchers (CCV) and Tax-Free Childcare (TFC)

  • To use either payment method:

    • Select the Drop-in booking option.

    • Choose a minimum of four consecutive sessions.

    • Enter the discount code CCV12 at checkout.

    • This code gives you 12% off the standard drop-in price, bringing it in line with our regular booking rate. Any Tax-Free Childcare savings are applied separately.

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3. Venue Changes

• Our classes are held in school sports halls which may occasionally be unavailable due to exams or other school requirements.

• In such cases, we will arrange a nearby alternative venue. Refunds or credits will not be provided if you are unable to attend at the new location.

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4. Missed Sessions

• We are unable to offer refunds or credits for non-attendance at booked sessions, for any reason.

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5. Weather-Related Cancellations

• In the event of class cancellations due to extreme weather, refunds and credits will not be issued.

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6. Holiday Club Bookings

• Cancellations must be made at least 7 days before the Holiday Club start date to receive a full refund.

• No refunds will be given for cancellations due to illness or injury, even if notice is provided within 7 days.

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7. Holiday Club – Weather and Force Majeure Policy

• If a Holiday Club is cancelled due to weather conditions or circumstances beyond our control, we will provide a credit for future Holiday Clubs.

• Refunds will not be issued.

• Any discount codes provided in lieu of missed sessions must be used within 2 months of issue.

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8. Pandemic and Public Health-Related Cancellations

• If a Holiday Club is cancelled, curtailed, or reduced due to a pandemic, epidemic, or public health emergency, we will offer a credit for future Soccer Shooters Holiday Clubs.

• This does not apply to evening or weekend classes.

• If your child is unable to attend due to self-isolation, no refunds or credits will be issued.

• Any discount code provided due to missed sessions caused by a government-imposed lockdown must be used within 3 months of issue.

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9. After school clubs and wrap-around pick up. 

Parents or designated guardians must collect children within 5 minutes of the session’s end time, unless prior agreement has been made for a later pick-up.

• Late collection will incur a charge of £10 for every 15 minutes (or part thereof) after the session ends.

• If a child remains uncollected 45 minutes after the end of the session, Soccer Shooters staff will contact the local authority to report that a child has been left unattended.

• Repeated late collections or failure to pay late fees may result in Soccer Shooters refusing future bookings.

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